Shipping policy

Shipping & Delivery Policy – Pujapaath

At Pujapaath, we are committed to delivering your orders safely and on time. We work with trusted logistics partners across India to ensure a smooth shipping experience.

SHIPPING COVERAGE

Pujapaath ships across India to serviceable pin codes through reliable courier and logistics partners.

For international shipping requests, customers may contact our support team before placing an order.

ORDER PROCESSING & DISPATCH

  • Orders are usually processed and dispatched within 2–3 working days from the date of order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During festive seasons, high-demand periods, or promotional sales, dispatch timelines may be slightly extended.

Once your order is shipped, you will receive a confirmation email and/or SMS containing your tracking details.

ORDER TRACKING

After dispatch, customers will receive:

  • Tracking URL
  • AWB/Tracking Number
  • Courier Partner Details

You can use the tracking link provided in your registered email or phone number to monitor your shipment status in real time.

DELIVERY TIMELINES

Within India

Our delivery partners generally deliver orders within 5–10 working days after dispatch, depending on the delivery location.

Please note:

  • Remote areas or certain pin codes may require additional delivery time.
  • Unexpected operational delays, weather conditions, strikes, or courier issues may occasionally affect delivery schedules.

SHIPPING CHARGES

Domestic Shipping (India)

  • We offer Free Shipping across India on eligible prepaid orders unless otherwise specified.
  • Additional charges may apply for Cash on Delivery (COD) orders or remote delivery locations.

International Shipping

  • International shipping charges are calculated based on package weight and destination country and are added automatically during checkout.
  • International orders are generally shipped on a DDU (Delivery Duty Unpaid) basis.

Customers are responsible for:

  • Import duties
  • Customs charges
  • VAT/local taxes
  • Any additional charges imposed by the destination country

Failure to pay customs duties may result in the shipment being returned or held by customs authorities. In such cases:

  • Shipping charges are non-refundable.
  • Return handling charges may also be deducted.

DELIVERY ISSUES

If your package is delayed, damaged, lost in transit, or marked delivered but not received, please contact our support team within 48 hours of the delivery update.

We will coordinate with the courier partner to investigate and assist you.